UPDATE: This issue has been resolved by Microsoft and service should be back to normal.   There is a reported issue with the Microsoft Student email login process. University ofContinue reading Office 365 Student Email (OWA ONLY) Unavailable (RESOLVED)

UPDATE: This issue is now resolved and email is working as expected.   We are still experiencing issues with staff email.  After the workaround was put in place yesterday we foundContinue reading Issues with Staff email (02/12/15) (RESOLVED)

UPDATE: The e-mail service was restored to the affected mailboxes at 10.15am this morning We have been working with suppliers to put in place a work around while we continueContinue reading Issues with Staff email (30/11/15) (RESOLVED)

UPDATE: The Managed Print Service is now back up and running as usual.   Managed Print Service – slowness and timeouts IT is aware that some users of the newContinue reading UPDATED: Manage Print Service Incident (Resolved)

We have been getting reports of people unknowingly using infected iOS apps on the university network.  We are taking action to the block the malicious traffic within our network, butContinue reading iOS Apps infection

On the 20th of November we experienced some problems with our telephone system which have now been resolved. Calls to numbers starting 0118 378 were not getting through.  The switchContinue reading FOLLOW UP: Problems with the phone system

Over the past week there has been an increase in malicious emails being sent to UoR in-boxes.  The malicious emails are disguised as payment notification emails, and have titles suchContinue reading Malicious Email Outbreak

UPDATE: All issues with the phone lines and website have now been resolved.  All functionality is back to normal.   IT staff are meeting to discuss lessons learned and waysContinue reading UPDATED: Issues with website (resolved) and phones (resolved)

We are aware there may have been some email delivery issues and queued mail on Sunday for which we apologise. This had an impact on a low number of staffContinue reading Issue with inboxes not updating has been resolved

We are currently having issues with tickets on TOPDesk, where some users are unable to see the tickets they’ve raised. We are working with our supplier to resolve this issueContinue reading Temporary problem with tickets