We are currently having issues with tickets on TOPDesk, where some users are unable to see the tickets they’ve raised. We are working with our supplier to resolve this issueContinue reading Temporary problem with tickets
Dear Colleague, You many have received an email titled “Workstation safety training & assessment”. This has been sent out in error to all staff, and I apologise for any confusionContinue reading Workstation assessment message – NOT spam
The IT department wants to keep students and staff in the loop when it comes to incidents that may effect service around the campus. Due to this we are nowContinue reading Our communications for future incidents
There were problems with the staff email service on Saturday 29 August which resulted in the service being very slow and, for many, effectively unavailable via some connection methods (e.g.Continue reading Staff email problems on Saturday 29 August
IT has recently been aware that members of the University have been using a texting tool called Cotap. Cotap is marketed as a secure texting service for Business. This serviceContinue reading The dangers of using ‘Cotap’
Windows 10, the latest Microsoft operating system for PC, was released this month. The University of Reading will not be officially supporting Windows 10 just yet. We need time toContinue reading Windows 10 Policy
IT is working on a Licence and Software Management project to create, manage and maintain an asset register of software licensed by the University and installed on various University ownedContinue reading A small update to your work PC (SNOW)
Please be advised that there is a need for urgent unavoidable works to be carried out in connection with the district heating installation over two nights on Monday 27th JulyContinue reading Urgent Unavoidable Works: Potential Network Outage
A new public Wi-Fi service has been launched in many places across the UoR intended for general use by guests around the campus. “The Cloud” service is now available inContinue reading Introducing: “The Cloud” Wi-Fi service
We have been working over the break to improve the Wi-Fi service in the Library. We discovered that there were multiple issues affecting performance, specifically to do with radio interference,Continue reading UPDATE: Library Wi-Fi (performance increase)
