15:15 03/05/17 Staff Email Interruptions

UPDATE 2: Following a configuration change around midday we have seen an improvement to the service stability. This has continued to be monitored throughout the afternoon and has provided a consistent level of performance. Close monitoring will continue again tomorrow.

Thanks for your patience whilst we have been troubleshooting

UPDATE: We are currently still working on a permanent fix for this problem but have identified a workaround for this. Instructions on the workaround below:

  1. Go to: Control Panel -> Mail (32-bit) -> Email Accounts
  2. Double click on your username
  3. Go to: More Settings -> Connection -> Exchange Proxy Settings
  4. Un-tick ‘on fast networks…’
  5. Ensure ‘on slow networks..’ is ticked

Users are reporting that this workaround is correcting the problem. We are working on a more permanent solution.

We have had a recurrence of last weeks interruption to staff email. We are investigating the problem and working on a fix.