SURVEY NOW CLOSED
Each year DTS carries out a short survey to make sure we are fulfilling our role in supporting the University staff and their digital requirements.
We are pleased to launch the 2022 annual DTS Survey today. In this year’s short survey, we hope to get an idea of what staff members would like from their DTS department, whilst gaining an idea of how we are performing in day-to-day support tasks.
Previous years’ feedback has allowed us to implement the popular Teaching and Learning priority phone line for those calling from teaching and learning environments, the IT Status Hub, the implementation of a new phone system with place in queue and call back functionality, a wider selection of Self-Help guides, and a campus-wide Wi-Fi refresh amongst other initiatives.
With the feedback received this year, we plan to use this input to implement further improvements as well as hosting roadshows, focus groups and workshops to allow you to help shape our way forward. Further details of this will be shared via the DTS website in 2023.
The survey will remain open until the Christmas break, please encourage your colleagues to respond. We look forward to your responses and sharing the findings in the future.