Device Lifecycle News – February 2023

New IT Equipment available to Functions

The Device Lifecycle team has been in contact with departments across various functions to arrange upgrades to standardised portable equipment, in line with the University’s Smart Working policy. The feedback from staff is that they appreciate the increased flexibility of the new laptops as well as the personalised support provided during transition from the old device. 

Anyone who would like more information on the Smart Working policy can find the details on the HR website https://www.reading.ac.uk/human-resources/working-life/smart-working

Problems with a new Surface device?

If you received a new Microsoft Surface device last year and either haven’t set it up, or have had problems setting it up, then you need to know that the Device Lifecycle team are offering any member of staff who has queries or on-going difficulties a 1-2-1 deskside support session. If this applies to you then please go to our Microsoft Surface set up webpage for details of how to request a visit from the team.

Is your team eligible for Device Replacement?

Have a look at our website to see if your department could benefit from an equipment upgrade, and contact us to discuss by emailing Device-lifecycle-DTS@reading.ac.uk