Author: mattgee

Over the past week there has been an increase in malicious emails being sent to UoR in-boxes.  The malicious emails are disguised as payment notification emails, and have titles suchContinue reading Malicious Email Outbreak

UPDATE: All issues with the phone lines and website have now been resolved.  All functionality is back to normal.   IT staff are meeting to discuss lessons learned and waysContinue reading UPDATED: Issues with website (resolved) and phones (resolved)

We are aware there may have been some email delivery issues and queued mail on Sunday for which we apologise. This had an impact on a low number of staffContinue reading Issue with inboxes not updating has been resolved

We are currently having issues with tickets on TOPDesk, where some users are unable to see the tickets they’ve raised. We are working with our supplier to resolve this issueContinue reading Temporary problem with tickets

Dear Colleague, You many have received an email titled “Workstation safety training & assessment”. This has been sent out in error to all staff, and I apologise for any confusionContinue reading Workstation assessment message – NOT spam

The IT department wants to keep students and staff in the loop when it comes to incidents that may effect service around the campus.  Due to this we are nowContinue reading Our communications for future incidents

There were problems with the staff email service on Saturday 29 August which resulted in the service being very slow and, for many, effectively unavailable via some connection methods (e.g.Continue reading Staff email problems on Saturday 29 August

IT has recently been aware that members of the University have been using a texting tool called Cotap. Cotap is marketed as a secure texting service for Business. This serviceContinue reading The dangers of using ‘Cotap’

Windows 10, the latest Microsoft operating system for PC, was released this month. The University of Reading will not be officially supporting Windows 10 just yet.  We need time toContinue reading Windows 10 Policy

IT is working on a Licence and Software Management project to create, manage and maintain an asset register of software licensed by the University and installed on various University ownedContinue reading A small update to your work PC (SNOW)