This morning there was a major network issue that caused lack of access to the internet and online University services. The disruption lasted 75 minutes before we were able toContinue reading 13:30 24/04/19 Network issues – fixed
UPDATE: We have now fixed the problem for a majority of people. If you are still unable to connect, then: Restart your device (this fixes the problem in a lotContinue reading 09:30 23/04/19 Issue with eduroam
As colleagues maybe aware there have been a few articles on prominent websites indicating that the University sector is particularly at risk from cyber-attacks: https://www.bbc.co.uk/news/education-47805451 https://www.jisc.ac.uk/news/universities-high-value-data-can-be-obtained-by-hackers-in-under-two-hours-04-apr-2019 Firstly, IT would likeContinue reading IT response to JISC article regarding University cyber security
UPDATE: Please be advised that we have now fully restored all affected services. Network drive storage is now fully resilient and no longer considered to be at risk. Thank youContinue reading 09:00 27/03/19 IT Critical Incident
The MyId site will be offline from 6pm on the 26th March until 5pm on the 29th March for an essential upgrade. The upgrade will improve the user interface andContinue reading MyId site offline, March 26th – 29th for essential upgrade
If you are the owner of a Microsoft Team at the University of Reading you will receive an email once a year, informing you the Team will expire and be deletedContinue reading Microsoft Teams – yearly renewal email
The Skype for Business service was restored yesterday afternoon at 17:30, the incident was due to an error with the certificate which has now been resolved. Once again I wouldContinue reading 09:20 20/03/19 IT Critical Incident affecting Skype for Business
We wanted to offer an update to the IT Critical Incident we experienced on Friday 22nd February. The storage supplier has offered a temporary fix as a workaround to the rootContinue reading 12:30 22/02/19 IT Critical Incident: interruption to service
We are receiving reports of a new phishing email that is arriving in University email inboxes. The email appears to be from a student but is in fact sent maliciouslyContinue reading Phishing email alert – “Display complete message”
We have hit the max number of VPN IP addresses already and while we think we can increase capacity slightly, there is no obvious workaround that doesn’t require re-architecting theContinue reading 09:45 01/02/19 VPN over capacity
