Network Downtime impacting internet service and VPN, University websites and ESS – 06/09/22 between 1800-2200

DTS will be performing maintenance on the core network infrastructure on Tuesday 6th September between 1800-2200.

What is happening?

DTS are making improvements to the core network infrastructure on Whiteknights campus. This requires some downtime as we carry out this important work, which will affect both wired (network) and wireless (Wi-Fi) connections.

When:

This work will take place between 1800-2200 on Tuesday 6 September

This time has been agreed to cause the least disruption.

Location: University of Reading Campuses (excluding Malaysia)

Who is affected?

Staff, students, visitors.

 

There will be no internet service during this change; this means that for Whiteknights, London Road and Cedar Farm, any devices connected to a campus network connection, the University’s Wi-Fi (Eduroam), and Teams telephones will not be able to connect to the internet.

If you are off campus or Greenlands campus, access to the VPN, University Websites, and corporate applications such as the Employee Self Service will be unavailable.

 

Further information and help

This change is being carried out under change reference: C-2208-279

 

If you need to speak to us about this change or would like advice please raise a ticket with the IT Service Desk, https://uor.topdesk.net/ or email dts@reading.ac.uk

Where do I get software from?

At the University of Reading, we provide free access to commercial level software including Microsoft Office 365 (Teams, Word, Excel), plus academic software such as MATLAB, NVivo, SPSS etc.

These are available to access in three different ways, depending on the type of software you require. In this article we will talk about the places to get software from, and provide links to detailed Knowledge Item articles with instructions on how to use them.

1. Microsoft 365: Office.com

Staff and students

Microsoft logoAll the main Office applications are available to download for free from your Office 365 home page, for up to 5 devices (note that for staff one of these is your work computer).

Instructions: How to get Office 365

Find out what is included: https://www.reading.ac.uk/digital-technology-services/service-catalogue/office-365

2. Curriculum applications: AppsAnywhere

Staff and students

Apps Anywhere logo AppsAnywhere is our most widely used system for accessing applications, this service allows you to launch over 180 different apps. AppsAnywhere can be used with both University owned computers and also your own personal devices.

You can launch AppsAnywhere by clicking this link: https://appsanywhere.reading.ac.uk/

For staff, to request software on AppsAnywhere, please follow this form: Request Software for Labs

Find out more about Apps Anywhere: https://www.reading.ac.uk/digital-technology-services/apps-anywhere

3. General Applications: Software Center (SCCM) or Company Portal

Staff only

We use the Software Center or Company Portal to distribute a few applications which cannot go on Apps Anywhere because of the way they are licenced or need to be installed.

Whether you have the Software Center or Company Portal will depend on when your device was purchased and set up for the University. Some software, such as YuJa Learning Capture, is available on both Software Center and Company Portal.

Software Center

SCCM logoSoftware Center is an application installed on most older University Staff computers (pre 2021) and allows you to install certain applications that are unable to run via AppsAnywhere.

We have a knowledge article that explains how to access software via the Software Center: Installing applications from the Software Center (University staff PC)

If you have a newer device, delivered after March/April 2021, you’ll need to head to the Company Portal:

Company Portal

Company Portal logoCompany Portal is an application installed on most newer University Staff computers (anything purchased after March/April 2021) which allows you to install applications that are unable to run via AppsAnywhere.

We have a knowledge article that explains how to access software via the Software Center: Install Software from Company Portal on an Autopiloted device

What if I need software that’s not available on any of these systems?

If you need software that you cannot find on any of these systems, please take a look at this form, which will help you to log a ticket to get access to software that is not available. Install/use New Software (desktop/laptop installed)

For some software there may be a different process to have it installed, depending on the licencing of the software, complexity of the software and/or the amount of people that will be using the software. However, by logging your request via this route, DTS will be able to guide you through the process.

Important: Please do not install any software you are not sure about. By using the authorised software delivery services on this page, you will get an up to date, supported version of the software you need.

Need more help?

As always, if you require any further assistance, please get in touch with the DTS Service Desk who will be glad to help guide you.