World Password Day May 5th – Update your password!

World password day logo

World Password Day takes place on Thursday May 5. It was set up in 2013 as a day set aside for people to update and strengthen their passwords.

The average person has over 100 different passwords for various apps, websites, and online services. In practice most of us re-use the same handful of passwords, and ignore prompts to “update your password” until we are forced to do something. Unfortunately, there are an increasing number of people who will take advantage of this. 

What is the risk?

Password protection is one of the most important things you can do to safeguard your personal, professional, and sensitive data. Without a strong password, you risk:

  • Giving hackers easy access to your most sensitive accounts
  • Breaches to multiple accounts that share the same or similar passwords
  • Attacks by keystroke loggers who steal common login credentials
  • Loss of data through shared (and easily stolen) passwords

How do I make my passwords stronger?

Strong and secure passwords are crucial, especially now that most of our work is done online. Even if you have strong passwords, they need changing regularly as they may have been exposed in a data breach. The strongest passwords are:

  • At least 12 characters long
  • A mix of uppercase and lowercase letters, numbers and special symbols
  • Not based on your username or other personal information
  • Unique to each account

Our Password page has some more guidance for creating a stronger password.

Further information and reading

As well as the Password page, DTS have several pages dedicated to Cyber Security, https://www.reading.ac.uk/digital-technology-services/cyber-security

For more general information about keeping yourself safe online, have a look at the National Cyber Security Centre website.

Interruption to Student Email Service

This has now been resolved for all students.


We are happy to confirm that on Friday (02/08/19) evening we were able to fix the issue affecting the student e-mail service. There appears to be an issue with UoR Malaysia students experiencing a similar difficulty which we are currently investigating.

Please be aware that any messages that were bounced back will need to be resent.

We will be having a meeting on Wednesday 7th review the incident.


We are currently experiencing an interruption to our student email service.

E-mails sent to affected student accounts will bounce back to the sender, and will need to be re-sent once service has been restored.

Apologies for any inconvenience caused – we are working to resolve this as quickly as possible. Our status page has been updated, and will be kept up to date with progress.

A new way to raise requests and incidents…

On 22 April, IT Services will start using a new Service Management Tool, supplied by TOPdesk. This system is a Software as a Service offering and is accessed via your browser from anywhere, making a real change to how staff and students can access services supplied and supported by IT Services. Continue reading