Month: January 2023

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Device Lifecycle News – January 2023

Device lifecycle logo - a green square with a white computer icon in the centre. An arrow going round it represents the cycle.Progress report

The Lifecycle team have completed successful delivery in Human Resources and Legal Services. We are now finalising dates with Student Services for the roll-out of their equipment over the next two months. 

We have published a schedule January-March which can be found on our new website.

Device Lifecycle Website is Live

The Device Lifecycle programme is up and running and anyone interested in more details can have a look at the website. The site explains how the programme works within the University’s New Ways of Working strategy, which devices are in scope for replacement and how the new process operates in practice.

Screenshot of the DTS device lifecycle homepage

Got a question? See our FAQs!

The team has put together a list of Frequently Asked Questions to answer common queries and clarify any issues which staff may be uncertain about.

We will update this page as work progresses and we come across more questions. 

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Eduroam (Wi-Fi) maintenance schedule 24/01/23

Tuesday 24th January – Whiteknights/London Road

What is happening?

DTS are doing some work on the Eduroam Wi-Fi service between the hours of 1900 and 2200 on Tuesday 24th January. During this time there may be some interruptions in the Wi-Fi signal whilst changes are carried out.

Where: Whiteknights/London Road
When: 1900 to 2200 – see schedule of works
Who is affected: Everyone (staff and students)

This work forms part of the ongoing upgrade and improvement to Wi-Fi availability on campus.

Schedule of works

Please note timings are for information only and are subject to change. 

Testing will place at 7pm in the Mathematics/DTS building. The Library will be last at approx. 8.15pm. London Road will start at 8.15pm and should complete by 9pm.

1900-1930

1930-2000

2000-2030
Mathematics & DTS (testing) Polly Vacher Meteorology
JJ Thomson Allen Lab Palmer
Philip Lyle Wager Miller
Minghella Studios ICMA Agriculture
Sports Park Russell Mathematics & DTS
Hopkins Student Union Park House
  Carrington Cedar Hotel
  Chemistry Archway Lodge
  Health & Life Sciences Harry Pitt
  Henley Business School (Whiteknights) Whiteknights House
    Estates
    Foxhill House
    Edith Morley
    Library

Contact

If you have any questions or need any advice, please contact the IT Service Desk. 

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Eduroam Wi-Fi update 22/12/22

Eduroam logo

What do I need to know?

The Eduroam wi-fi security certificate has been renewed, which in some cases requires re-authentication when you join for the first time.

What do I need to do?

If you are using wi-fi on campus for the first time after 22/12/22 and you are having issues connecting, you should “forget” the Eduroam wi-fi network on your device and then re-join Eduroam, re-entering your username and password (particularly iOS users). If you get a message e.g. “Do you want to accept this new certificate”, please accept the new certificate.

If forget and re-join doesn’t work, please go to wifi.reading.ac.uk and download a new certificate for your device before connecting (you may need to use mobile data to do this if you have no other connections available to you).

Further help

If you still can’t get on to wi-fi, please visit our Service Desk on the first floor in the Library at Whiteknights where we can help in person. Alternatively, raise a ticket with the IT Service Desk.