Summer upgrades 9 July 2013
We had two major pieces of work that took place yesterday to upgrade the services we supply to students at the University.
Remote assistance trial
IT Services have started a trial of a new system to enhance our support services. We are using of a remote assistance appliance supplied by Bomgar and would encourage all staffContinue reading Remote assistance trial
Cedar Farm data link
Today, our Data Networks team updated the connection to the University’s Cedar Farm.
View from the Director’s Chair April 2013: Service level agreements: do they help or hinder?
This month’s blog concentrates on a particular topic which formed the main focus of our last IT Community of Practice meeting. I’d like to thank all those who contributed theirContinue reading View from the Director’s Chair April 2013: Service level agreements: do they help or hinder?
Identity Management Project
You may be aware that IT Services has been involved in an identity management project, known as ‘ID Manage’, ‘ILM’ or ‘IDM’, to increase automation and make efficiency, accuracy consistencyContinue reading Identity Management Project
View from the Director’s Chair, February 2013
Another busy month for IT Services as several major strands of work began and others were successfully completed.
Eduroam ruleset change
In response to customer comments, IT Services have amended the firewall ruleset for Eduroam at all University of Reading campuses.
View from the Director’s Chair – January 2013
It’s been a busy start to the New Year in IT Services with a lot of developments to look forward to in 2013.
Extended opening hours trial
As part of a general review of the IT Services Help provision, we have decided to run an extended opening hours trial at the Library Service counter.
Digital Digest
This week has seen the launch of our brand new collaborative e-newsletter, Digital Digest. Every month, we’ll be bringing you the latest news and comment about all things digital happeningContinue reading Digital Digest