Update to SailPoint IIQ (myid.reading.ac.uk) – summary of changes

MyID menu

SailPoint IIQ user account menu

On April 25th 2023, a new release of SailPoint IIQ (accessed via myid.reading.ac.uk) will be going live. This release includes several new features as well as performance improvements.

The main changes are highlighted below.

  • New starters will now be prompted to change password on their first login to a University system (apart from students who set their passwords through RISIS).
  • Employee extended accounts will now need to be applied for every three months (this is an account management requirement for security credentials ISO27001 and Cyber Essentials). If you know an account is required for longer than three months, consider requesting an External account instead of an extension. Any current employee can request an external account for you.
  • We have improved acknowledgement emails. When you request a new account or an extension, you will now get an acknowledgement email with information on who needs to approve your request.
  • We’ve also added a link to RISIS Ask A Question (for student extensions) and an additional course to the Compliance section (for employees and externals).

We have updated our documentation and the User Account Management webpage to reflect these changes. 

For a full list, including bug fixes, please see change C-2304-210 (ask IT Service Desk for a copy if you cannot access the change tickets).

Device Lifecycle News – April update

What are the drivers behind the 2023 Device Lifecycle Programme?

Image showing a computer with the words device lifecycle printed across the middle. An arrow encircles the computer to represent a circular process.The 2023 Device Lifecycle Programme is a University directive stemming from the New Ways of Working (NWoW) strategic pathway. In order to support the Smart Working framework, where staff are able to work on campus or at home, the University aims to provide all staff with one portable device to cater for flexible working.

As well as supporting the NWoW strategic pathway, the policy for a single, University-managed device allows for improved and efficient staff technical support in addition to a more robust cyber security model and compliance.

IT security breaches can be extremely costly. Older devices and a diverse range of equipment manufacturers cannot be managed centrally for security patches and software upgrades. Staff IT equipment must be fully managed with up to date software to be compliant with audit and risk standards such as Cyber Essentials Plus and ISO27001.

Finally, aging devices require more frequent maintenance and support, leading to low staff satisfaction with recurring issues such as poor performance and lack of software compatibility.

DTS have been tasked by the University with replacing old and unmanaged devices with new Surface Laptops (or MacBook Air).

What does this mean in practice?

Any staff member who is not currently using a UoR laptop is entitled to receive an upgrade to a Surface Laptop 5 i7 (at no charge to their department).  Current Mac users are entitled to a MacBook Air (at no charge to their department).

These DTS-supplied devices will be replaced at no charge if they become faulty, or at the end of their lifetime.

How can you receive a new laptop?

The Device Lifecycle team works with your entire team or department to co-ordinate the set-up of new devices for all staff members in scope for replacement. Contact the Device Lifecycle team to discuss.

What will be happen to devices which are replaced?

We are working on a new disposal strategy which will focus on reuse, recycling and recouping money for the University.  In addition, any equipment (especially Surface devices which are only a few years old but are no longer fit for the job function) will be reused within the University.

Further information

If you have any questions or need any advice, please contact the Device Lifecycle team who will be happy to help.

Changes to email lists: External lists (Mailman)

As part of our ongoing project to improve our services and ensure they meet current requirements, we are replacing the Mailman email distribution list service. You can read more about why we need to move away from Mailman in our post Changes to email distribution lists.

We have already migrated over 400 lists to Microsoft Outlook Distribution Groups. These are lists which contain internal members only.

Moving from Mailman Lists to LISTSERV

Listserv smallWe are now ready to tackle moving our external facing Mailman lists to a new managed email service called LISTSERV.

LISTSERV has been running since 1986. Thousands of organizations worldwide use LISTSERV to manage email newsletters, discussion groups, email communities and opt-in email marketing campaigns that reach millions of subscribers.

Key information for existing list owners

The migration of lists and users will be done automatically by DTS over the next few weeks. If you are a list owner, we will email to let you know when your list migration will take place.  This email will also contain your new email list address.

There are a few steps we would like you to take to smooth the transition for yourselves and for your members.

  • Familiarise yourself with the new interface (demo at Moderator interface)
  • Notify members of the changes: We advise you to notify your members of the change of email address for your list.
  • Update moderation and list settings: We have configured the new list moderation to be fairly restrictive, however you can make changes to these settings as you please.
  • Use the new email address: We encourage you to use the new address as soon as possible. There will be a grace period of two weeks where both email addresses can be used.
  • Send emails to both lists for two weeks: to allow all members to ensure that they have been successfully migrated, and that emails from the new service are being correctly delivered (and not sent to spam/junk).

I’m subscribed to a Mailman list, what do I need to do?

First of all, wait until you are advised by your list moderator that the list email address has changed!

  • Familiarise yourself with the new interface (demo at Subscriber interface)
  • Use the new email address: Please note that for the first two weeks after the migration, all email sent to the old address will redirect to the new list. An autoreply will notify the sender of the new email address to use.
  • Create a LISTSERV account so you can access your settings and check your subscription status has migrated successfully. You must use the same email address as the email address used by your existing list.

Instructions, demos and FAQ

Instructions for list owners and subscribers can be found here: KI 1816 LISTSERV Information. We have also published an FAQ on the same page.

There are demos of the new LISTSERV interface you can try out:

Further information and Contact

If you have any questions or need any advice, please contact the Mailman migration team via the IT Service Desk.

Device Lifecycle News – February 2023

Image showing a computer with the words device lifecycle printed across the middle. An arrow encircles the computer to represent a circular process.New IT Equipment available to Functions

The Device Lifecycle team has been in contact with departments across various functions to arrange upgrades to standardised portable equipment, in line with the University’s Smart Working policy. The feedback from staff is that they appreciate the increased flexibility of the new laptops as well as the personalised support provided during transition from the old device. 

Anyone who would like more information on the Smart Working policy can find the details on the HR website https://www.reading.ac.uk/human-resources/working-life/smart-working

Problems with a new Surface device?

If you received a new Microsoft Surface device last year and either haven’t set it up, or have had problems setting it up, then you need to know that the Device Lifecycle team are offering any member of staff who has queries or on-going difficulties a 1-2-1 deskside support session. If this applies to you then please go to our Microsoft Surface set up webpage for details of how to request a visit from the team.

Is your team eligible for Device Replacement?

Have a look at our website to see if your department could benefit from an equipment upgrade, and contact us to discuss by emailing Device-lifecycle-DTS@reading.ac.uk

Device Lifecycle News – January 2023

Device lifecycle logo - a green square with a white computer icon in the centre. An arrow going round it represents the cycle.Progress report

The Lifecycle team have completed successful delivery in Human Resources and Legal Services. We are now finalising dates with Student Services for the roll-out of their equipment over the next two months. 

We have published a schedule January-March which can be found on our new website.

Device Lifecycle Website is Live

The Device Lifecycle programme is up and running and anyone interested in more details can have a look at the website. The site explains how the programme works within the University’s New Ways of Working strategy, which devices are in scope for replacement and how the new process operates in practice.

Screenshot of the DTS device lifecycle homepage

Got a question? See our FAQs!

The team has put together a list of Frequently Asked Questions to answer common queries and clarify any issues which staff may be uncertain about.

We will update this page as work progresses and we come across more questions. 

Eduroam (Wi-Fi) maintenance schedule 24/01/23

Tuesday 24th January – Whiteknights/London Road

What is happening?

DTS are doing some work on the Eduroam Wi-Fi service between the hours of 1900 and 2200 on Tuesday 24th January. During this time there may be some interruptions in the Wi-Fi signal whilst changes are carried out.

Where: Whiteknights/London Road
When: 1900 to 2200 – see schedule of works
Who is affected: Everyone (staff and students)

This work forms part of the ongoing upgrade and improvement to Wi-Fi availability on campus.

Schedule of works

Please note timings are for information only and are subject to change. 

Testing will place at 7pm in the Mathematics/DTS building. The Library will be last at approx. 8.15pm. London Road will start at 8.15pm and should complete by 9pm.




Mathematics & DTS (testing) Polly Vacher Meteorology
JJ Thomson Allen Lab Palmer
Philip Lyle Wager Miller
Minghella Studios ICMA Agriculture
Sports Park Russell Mathematics & DTS
Hopkins Student Union Park House
  Carrington Cedar Hotel
  Chemistry Archway Lodge
  Health & Life Sciences Harry Pitt
  Henley Business School (Whiteknights) Whiteknights House
    Foxhill House
    Edith Morley


If you have any questions or need any advice, please contact the IT Service Desk

Eduroam Wi-Fi update 22/12/22

Eduroam logo

What do I need to know?

The Eduroam wi-fi security certificate has been renewed, which in some cases requires re-authentication when you join for the first time.

What do I need to do?

If you are using wi-fi on campus for the first time after 22/12/22 and you are having issues connecting, you should “forget” the Eduroam wi-fi network on your device and then re-join Eduroam, re-entering your username and password (particularly iOS users). If you get a message e.g. “Do you want to accept this new certificate”, please accept the new certificate.

If forget and re-join doesn’t work, please go to wifi.reading.ac.uk and download a new certificate for your device before connecting (you may need to use mobile data to do this if you have no other connections available to you).

Further help

If you still can’t get on to wi-fi, please visit our Service Desk on the first floor in the Library at Whiteknights where we can help in person. Alternatively, raise a ticket with the IT Service Desk.

Windows 7 end of life announcement

Last call for Windows 7

On 10th January 2023, all remaining Windows 7 computers will be taken off the University of Reading network. 

This is to protect us and you from cyber attacks. Windows 7 is “end of life”, and will not receive any future security updates from Microsoft.

Windows 7 End of Life

End of Life (EOL), in software terms, means that a company no longer supports, updates, or patches that piece of software. Windows 7 End of Life date is 10th January 2023. We have already had an extension to the published EOL (14-01-20), and there is no possibility that Microsoft will extend this further.

What if I have Windows 7?

There should be very few computers left running Windows 7 in the University.

Windows 10 has been the default operating system in the University since 2019, and in that year there was a project to upgrade all staff devices to Windows 10. DTS have contacted everyone who requested to remain on Windows 7, and our Specialist Engineers have worked with them to test their equipment on Windows 10. In a handful of cases this doesn’t work so that device will stay on Windows 7, but separated from the University network and the internet. 

How do I know?

To check your operating system, follow these instructions: Which version of Windows do I have? 

What should I do if I am using a Windows 7 computer?

If you haven’t been contacted by us about your Windows 7 device, please raise a ticket as soon as possible with the IT Service Desk

Can I stay on Windows 7?

Every Windows 7 device represents a significant risk and, for this reason, continued use of Windows 7 must be approved by DTS. DTS maintains a record of all Windows 7 devices.

If you wish to continue running a Windows 7 PC after 10th January 2023, it will be as a standalone machine without connection to any network. 

  • You will not be able to access University file shares or research data storage
  • You will not be able to access the internet through a wired connection on campus
  • You will be vulnerable to cyber attacks (if you access the internet via another means)
  • We will be unable to support you if anything goes wrong

Contact and further information

Please follow these links for more detailed information:

If you have any questions or need any advice, please contact the IT Service Desk

Device Replacement News – December ’22

Device lifecycle logoWhat’s new for 2023?

Our new Device Lifecycle team officially started work in December 2022 and is now responsible for the Device Replacement Programme.  The team will be co-ordinating with each school and function in turn to provide and install the most appropriate devices and peripherals. 

Following discussions with our Business Relationship Managers and stakeholders within each area, we are putting together a 12-month calendar which sets out the schedule of work planned until December 2023. This is expected to be part of a three year roll out to replace all old devices across the University.

What can you expect from us?

In an initial consultation, the team will discuss your area’s particular requirements, advise which devices and peripherals would enhance your digital working and answer any questions regarding the project.  They will then go onsite in your department to provide all help and support required to set up the new equipment.  

The aim is to ensure the transition is as simple and efficient as possible.

Until Device Replacement Rolls Out in Your Department ….

As always, if you have any problems with your University IT equipment, log a ticket with the IT Service Desk:

  • Online through the IT Self Service Portal
  • In person, you can visit the IT Service Desk on the first floor of the main Library on a weekday (8am to 5pm) or weekend (9am to 5pm), during term time
  • Email dts@reading.ac.uk

Our User Support team will evaluate any slow performing or faulty devices and recommend next steps.

Service Desk Opening hours: Christmas vacation 22/23

Here are the DTS Service Desk opening times during the Christmas & New Year vacation.

Email and the IT Self-Service Portal will remain open; however, we will not be working as standard. New and existing tickets will not be actioned, but we will be monitoring urgent systems and services.

Day Date Telephone IT Service Desk Library Greenlands
Friday 9 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Weekend Sat 10 & Sun 11 Dec: Closed
Monday 12 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Tuesday 13 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Wednesday 14 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Thursday 15 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Friday 16 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Weekend Sat 17 & Sun 18 Dec: Closed
Monday 19 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Tuesday 20 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Wednesday 21 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Thursday 22 Dec 0800-1800 0800-1800 0800-1700 0800-1800
Friday 23 Dec Closed
Sat 24 Dec to Sun 1 Jan: University closed
Monday 2 Jan Closed
Tuesday 3 Jan 0800-1800 0800-1800 0800-1700 0800-1800
Wednesday 4 Jan 0800-1800 0800-1800 0800-1700 0800-1800
Thursday 5 Jan 0800-1800 0800-1800 0800-1700 0800-1800
Friday 6 Jan 0800-1800 0800-1800 0800-1700 0800-1800
Saturday 7 Jan Closed Closed 0900-1700 Closed
Sunday 8 Jan Closed Closed 0900-1700 Closed
Monday 9 Jan 0800-1800 0800-1800 0800-1700 0800-1800

From Monday 9th January, all services are back to operating normally – term time opening hours.