New phishing scam
We have had a recent upsurge in University of Reading specific phishing scams. This time, they are tailored particularly to mimic our mail systems.
We have had a recent upsurge in University of Reading specific phishing scams. This time, they are tailored particularly to mimic our mail systems.
Just to give you all a quick update with regards to Clearing today. We are aware that there are reports of a number of internal telephone calls dropping out asContinue reading Telephone system issues, 15 August 2013
It has been a while since my last post, so here are some updates on what IT Services have been doing so far this summer plus an important update onContinue reading View from the Director’s Chair – Summer 2013
Despite the unseasonably cold weather there has been plenty of good news to warm hearts and minds within IT Services this month!
IT Services have started a trial of a new system to enhance our support services. We are using of a remote assistance appliance supplied by Bomgar and would encourage all staffContinue reading Remote assistance trial
IT Services will not support Windows XP beyond Microsoft’s withdrawal of security update support after 8 April 2014. This also applies to Office 2003.
This month’s blog concentrates on a particular topic which formed the main focus of our last IT Community of Practice meeting. I’d like to thank all those who contributed theirContinue reading View from the Director’s Chair April 2013: Service level agreements: do they help or hinder?
We have had another scam email attack in the form of a fake postal receipt email.
IT Services have had a reminder from ja.net CSIRT regarding user credential sharing and the associated issues.
You may be aware that IT Services has been involved in an identity management project, known as ‘ID Manage’, ‘ILM’ or ‘IDM’, to increase automation and make efficiency, accuracy consistencyContinue reading Identity Management Project